Privacy Policy

1. Introduction

This Privacy Policy describes how Revelation Diagnostics, LLC d/b/a Healos (“Healos,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our websites, use our services, or otherwise interact with us. By using our services, you agree to the practices described in this policy.

2. Company Information

Revelation Diagnostics, LLC d/b/a Healos is located at 17305 Saint James Ct, Boca Raton, FL 33496. For privacy inquiries, contact team@healos.com.

3. Information We Collect

Depending on how you interact with us, we may collect:

• Identity and contact data: name, email address, phone number, and mailing or shipping address.
• Health and lab-related data: information you provide in connection with lab testing, including lab results and related health information necessary to provide our services.
• Technical data: IP address, device and browser information, and similar data collected automatically when you use our websites.

4. How We Collect Information

We collect information through:

• Website forms: when you submit forms for account creation, contact requests, or other inquiries.
• Checkout and orders: when you purchase tests or related services.
• SMS: when you provide a mobile number and consent to receive text messages, as described in our SMS Terms.
• Cookies and similar technologies: to operate the site, remember preferences, and analyze usage.
• Google Analytics: to understand how visitors use our websites (subject to Google’s terms and your browser settings).

5. Use of Information

We use information to:

• Provide, operate, and improve our services and website.
• Process orders, payments, and customer support requests.
• Communicate with you about your account, orders, and service updates.
• Send marketing communications when permitted and where you have opted in.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations and enforce our terms.

6. Information Sharing

We may share information with:

• Service providers: vendors that assist with hosting, payment processing, analytics, email delivery, SMS, labs, and similar functions, subject to contractual obligations.
• Professional advisors: lawyers, auditors, or insurers where necessary.
• Legal and safety: when required by law, regulation, legal process, or to protect rights, safety, and security.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.

We do not sell your personal information for money. Where “sale” or “sharing” is defined under state laws, we provide choices as required.

7. SMS/Text Messaging Compliance

If you enroll in SMS communications, the following applies in addition to our SMS Terms:

• Consent: You agree to receive recurring automated marketing and transactional text messages from Healos at the mobile number you provide when you opt in via web form, checkout, keyword, or other clear method. Consent is not a condition of purchase except where necessary to complete a transaction you requested.
• Frequency: Message frequency varies based on your interactions (for example, order updates, reminders, or cart abandonment messages where permitted). You may receive multiple messages per week during active transactions.
• Opt-out: You can cancel marketing SMS by replying STOP at any time. You may receive a one-time confirmation. Transactional messages may continue where necessary to complete an order you placed unless you cancel the order or close your account as applicable.
• Help: Reply HELP for help or contact team@healos.com.
• Rates: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
• Cart abandonment: If you provide a mobile number and consent, we may send limited reminders about items left in your cart, consistent with applicable law and your consent preferences.

8. User Rights

Depending on where you live, you may have rights to access, correct, delete, or export your personal information, or to opt out of certain processing or marketing. You may exercise these rights by contacting us at team@healos.com. We will respond in accordance with applicable law. You may appeal certain decisions as provided by law.

9. Data Security and HIPAA

We implement administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure. Use strong passwords and protect your account credentials.

Healos facilitates lab testing through an independent physician network and CLIA-certified reference laboratories. Those physicians and laboratories are likely HIPAA covered entities. Healos operates as a Business Associate of these covered entities and maintains appropriate safeguards for protected health information (PHI) as described in our Notice of Privacy Practices and Business Associate Agreement.

10. Cookies and Tracking

We use cookies and similar technologies for essential site functions, analytics, and preferences. You can control cookies through your browser settings or our cookie consent banner; disabling cookies may affect site functionality. For details on the cookies we use and how to manage your preferences, see our Cookie Policy.

11. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices. Review their policies before providing information.

12. Children's Privacy

Our services are not directed to children under 13 (or the age required by your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us and we will take appropriate steps.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and change the “Last updated” date. Material changes may require additional notice as required by law.

14. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact Revelation Diagnostics, LLC d/b/a Healos at team@healos.com or 17305 Saint James Ct, Boca Raton, FL 33496.